Digital luggage management for hotels. Never lose track of a guest's bag again.
GuestTag is the ultimate digital luggage tag system for hotels & resorts. Store, collect, dispatch, and deliver all from one device using a single QR scan.
< 30s
to register a bag
Zero
paper tags lost
100%
audit trail
Multi
property ready
Everything your bell desk needs in one place.
Replace paper tags, group folders, and lost-and-found spreadsheets with one workflow your entire team can run from any device.
Pre-registration
Give guests a link before arrival or while waiting in the queue. They register their bag in 20 seconds and your team just scans to store.
Storage
Tag a bag in seconds with a reusable QR-Code. Capture guest details, luggage photo, signature, and storage location.
Collection
Scan to retrieve. The right bag goes to the right guest, every time, with a full audit trail.
Send to room
Move bags from storage to room with a single scan. Front desk and bell staff stay in sync.
Dispatch center
Live queue of pickups, deliveries, and pending jobs across the property. Mobile-first.
Reports & analytics
Volume, turnaround time, dispatch performance, and per-staff stats. Export anytime.
Live
Bag delivered to Room 1402
2 min ago
Three steps, zero paperwork.
Drop
Guest hands over the luggage. Staff scans a reusable QR tag, attaches it to the item, captures guest details and takes a picture. Instead of a paper tag, the guest gets a digital receipt.
Store
Staff assigns a storage location to the bag and safely stores it away.
Collect/Deliver
Guest returns or requests a delivery. Scan, verify details, collect/dispatch, and mark retrieved. Receipts on the spot.
News & Insights
Expert perspectives on hotel operations, luggage management, and digital transformation.
Digital Luggage Tags: The One-Stop-Shop Your Bell Desk Has Been Missing
Replace paper tags, group folders, and lost-and-found spreadsheets with one digital workflow for every hotel bell desk.
Read more
5 Reasons the Hotel Industry Is Rethinking Disposable Luggage Tags
Explore five reasons hotels are replacing disposable luggage tags, from reducing paper waste to improving luggage handling, accountability, and the guest experience.
Read more
The Hidden Forest in Your Luggage Room: Why Digital Hotel Luggage Tags Are the Sustainability Win Your Property Needs
Paper luggage tags and manual log sheets create a hidden environmental cost for hotels. Discover how digital hotel luggage tags eliminate waste twice over, saving paper, reducing clutter, and streamlining operations.
Read more
The Lost Ticket & The Hidden Suitcase: Why Your Hotel Needs a Modern Hotel Luggage Handling System
Lost paper tickets and chaotic luggage rooms create daily friction for guests and staff. Discover how a digital system eliminates paper stubs, enables instant bag location, and transforms the bell desk.
Read more
Convention Chaos: Why Your Conference Hotel Needs a Luggage Handling System That Eliminates Paper Tags
Convention hotels face luggage chaos during group arrivals: long queues, lost paper tags, and overworked bell staff. A digital system pre-registers hundreds of guests in minutes.
Read more
The Silent Queue: How Digital Luggage Tracking Eliminates Paper Tags and Transforms Bell Desk Operations
Paper luggage tags get lost, create queues, and leave guests frustrated. Discover how Guest-Tag's reusable QR code system tracks every bag in real time and delivers a full audit trail.
Read moreDesigned by people who've worked the bell desk.
Accountability
Every scan is timestamped, with the staff member who handled it. No more 'who took that bag?'
Faster turnaround
Drop a bag in under 30 seconds. Find any bag in seconds. Reduce queue time at peak.
Multi-property
Run multiple hotels under one super-admin. Per-property staff, locations, and reports.
Built for groups & conventions
Pre-register hundreds of arrivals with one shareable link. Bulk drop-off in minutes.
Common Questions
- How does GuestTag replace paper luggage tags?
- GuestTag replaces disposable paper stubs with permanent, reusable QR-coded tags. Staff scan a tag to attach it to a bag, capture a photo, and record a storage location in under 30 seconds. Guests receive a digital claim receipt. No printing, no paper orders, no lost tickets.
- What devices does GuestTag work on?
- GuestTag is a progressive web app (PWA) that runs on any modern smartphone, tablet, or ruggedised handheld device, including iOS, Android, and Zebra scanners. No app download or installation is required.
- Can GuestTag handle convention and large-group arrivals?
- Yes. Hotels share a pre-registration link with guests before arrival. Guests register their bags in under 20 seconds. When the group arrives, staff scan to store and process hundreds of bags far faster than paper-based systems.
- Does GuestTag work if the hotel's internet goes down?
- GuestTag caches key screens for offline use as a PWA. Data syncs automatically when connectivity is restored, so bell desk operations continue uninterrupted.
- Is there an app to download or hardware to purchase?
- No. GuestTag is entirely browser-based, with nothing to install and no hardware to buy. It works with the smartphones and tablets your team already uses, plus reusable QR-coded luggage tags that last indefinitely.
- How is GuestTag priced?
- GuestTag is priced per property. Contact us for a quote tailored to your hotel's size and number of locations. Schedule a free demo to see a live walkthrough first.